If your washer won’t drain, there could be a few potential causes. Here’s a step-by-step guide to help you troubleshoot and possibly fix the issue. Remember, if you are not comfortable performing any of these steps or need further assistance, it’s best to consult a professional appliance repair technician.

Unplug the washer: Before you start troubleshooting, always unplug the washing machine from the power source to ensure safety.
Check the drain hose: Make sure the drain hose is not kinked, bent, or clogged, as this can prevent water from draining. If it is clogged, you can try to clear the blockage using a plumber’s snake or a long, flexible brush.
Examine the drain pump filter: Many washers have a filter or trap to catch debris before it enters the drain pump. Locate the filter (usually behind a small door or panel on the front or bottom of the washer) and clean it out.
Inspect the drain pump: If the drain hose and filter are clear, the drain pump could be faulty or clogged. You can try to remove any visible debris from the pump, but if the problem persists, the pump may need to be replaced.
Check the lid switch or door lock: If your washer has a lid switch or door lock, it may not drain if it’s malfunctioning. This is a safety feature that prevents the washer from draining if the door is open. Test the switch or lock for proper function and replace it if necessary.
Examine the drive belt and pulleys: In some washing machines, a broken or loose drive belt can prevent the washer from draining. Inspect the belt and pulleys for damage or wear and replace them if needed.
Look for damaged or worn-out parts: Other washer components, such as the timer, control board, or wiring, can cause draining issues. If you suspect any of these parts are faulty, you may need to consult a professional for further diagnosis and repair.

If you’ve tried these troubleshooting steps and your washer still won’t drain, it’s best to call a professional washing machine repair technician at (504) 370-6433 to diagnose and fix the problem.